Senior CX Account Director — Hybrid, Healthcare

GFL Environmental Inc.; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global advertising agency seeks a Senior Account Director to build effective client partnerships and lead an inspiring team in delivering high-impact healthcare communications. You will ensure strategic initiatives align with client needs while managing financial health. Ideal candidates have over 7 years in CX and client services, with budget management experience and familiarity with Generative AI tools. This role is based in Manchester with a hybrid work model, offering competitive benefits including 28 days annual leave and extensive L&D support.

Benefits

28 days annual leave

Hybrid working options

Enhanced family leave

Life insurance (4x salary)

Health programs and gym discounts

Qualifications

• 7+ years experience in a similar role across CX and client services.
• Experience managing large budgets, up to 5 million.
• Familiarity with Generative AI tools and certifications is an advantage.

Responsibilities

• Establish and lead effective partnerships with clients.
• Shape strategy and ensure compliance in campaigns.
• Proactively improve team processes and service delivery.

Skills

Client relationship management

Leadership and team management

Strategic planning

Financial acumen

Creativity in campaign development

Job description

A leading global advertising agency seeks a Senior Account Director to build effective client partnerships and lead an inspiring team in delivering high-impact healthcare communications. You will ensure strategic initiatives align with client needs while managing financial health. Ideal candidates have over 7 years in CX and client services, with budget management experience and familiarity with Generative AI tools. This role is based in Manchester with a hybrid work model, offering competitive benefits including 28 days annual leave and extensive L&D support.