Store Operations Manager - Customer Experience & Growth

Dobbies Garden Centres Ltd; Wrexham; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading garden centre retailer in Wrexham is seeking an Operations Manager to oversee store operations and drive sales. The ideal candidate will have extensive experience in retail operations management, stock control, and health & safety. Responsibilities include optimizing store performance, ensuring a great work environment, and delivering an exceptional customer experience. This role comes with generous employee benefits, training opportunities, and a supportive culture.

Benefits

Generous annual leave entitlement

50% off in Restaurants, 25% off in Garden Centre

Financial wellbeing support access

Employee wellbeing platform access

eLearning platform access

Qualifications

• Experience in retail operations management is required.
• Proven ability to manage stock controls and adhere to health & safety regulations.
• Exceptional coaching and training skills to ensure a first-class customer experience.

Responsibilities

• Oversee store operations to maximize profitable sales.
• Create a great place to work for everyone in the team.
• Ensure compliance with health & safety regulations.
• Monitor and maintain the stock management process in the store.
• Act as a deputy to the General Manager in their absence.

Skills

Operations expertise

Retail operations management

Commercial awareness

Stock management

Health & safety adherence

Coaching and training

Adaptability

Positive change management

Job description

A leading garden centre retailer in Wrexham is seeking an Operations Manager to oversee store operations and drive sales. The ideal candidate will have extensive experience in retail operations management, stock control, and health & safety. Responsibilities include optimizing store performance, ensuring a great work environment, and delivering an exceptional customer experience. This role comes with generous employee benefits, training opportunities, and a supportive culture.