Security Tech Support Engineer - Remote-First, Equity

AnaVation LLC; Remote; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing cybersecurity startup is seeking a Technical Support Engineer in the UK. This role involves troubleshooting, responding to customer queries, and collaborating with teams to enhance user experience. The ideal candidate has over 5 years in technical support for SaaS products and a strong understanding of web technologies. This position offers a flexible, remote-first work environment and competitive compensation.

Benefits

Flexible remote work environment

Competitive compensation and equity package

Opportunities for growth in a fast-scaling startup

Qualifications

• 5+ years of technical support, solutions or customer success engineering experience for SaaS or security products.
• Strong understanding of web technologies.
• Experience with AWS CloudWatch and SQL.

Responsibilities

• Respond to customer technical queries via chat, email, and video calls.
• Troubleshoot integration issues.
• Collaborate with engineering, product, and solutions teams.

Skills

Technical support experience

Web technologies (HTTP, APIs)

AWS CloudWatch

SQL querying

Client-side debugging

Excellent communication

Problem-solving

Job description

A fast-growing cybersecurity startup is seeking a Technical Support Engineer in the UK. This role involves troubleshooting, responding to customer queries, and collaborating with teams to enhance user experience. The ideal candidate has over 5 years in technical support for SaaS products and a strong understanding of web technologies. This position offers a flexible, remote-first work environment and competitive compensation.