Remote SaaS Technical Support Engineer I

Firstup, Inc.; Remote; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to join their support team. This role will focus on managing customer inquiries and issues, improving customer experiences, and providing technical support. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with strong problem-solving skills, and experience in technical support. This position offers a collaborative environment, opportunities for growth, and remote work options.

Benefits

Excellent PTO program

Health benefits

Friendly work environment

Leadership support for growth

Qualifications

• 3+ years of experience in technical customer support or a customer-facing technical role.
• Familiarity with SaaS solutions preferred.
• Exceptional problem-solving skills and ability to navigate challenges.

Responsibilities

• Manage and respond to support tickets proactively.
• Perform Root Cause Analysis and teach solutions to customers.
• Collaborate across departments to resolve product issues.

Skills

Technical customer support

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

SQL

HTML

JavaScript

CSS

Salesforce

Microsoft Dynamics CRM

Job description

A leading technology company is seeking a Technical Support Engineer to join their support team. This role will focus on managing customer inquiries and issues, improving customer experiences, and providing technical support. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with strong problem-solving skills, and experience in technical support. This position offers a collaborative environment, opportunities for growth, and remote work options.