Tech Support Engineer - Frontend/API (London/Sheffield)

Applied Intuition Inc.; Sheffield; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A growing tech startup is seeking a Technical Support Engineer to provide guidance and support to customers. Responsibilities include answering customer inquiries, debugging issues, and creating documentation. The ideal candidate should have at least 2 years of experience in a customer-facing role and applied coding knowledge. This role offers a dynamic work culture with opportunities for professional growth.

Qualifications

• 2+ years of professional experience working in a customer-facing role.
• Applied coding knowledge – Front End or API.
• Proven record of continued education in technology.

Responsibilities

• Answer customer questions through our support queue.
• Be the voice of the customer to the Product and Engineering organizations.
• Debug customer issues and create reproducible test cases for developers.
• Take ownership of pushing cases to resolution.
• Actively contribute to knowledge documentation.

Skills

Customer service

Debugging

Coding knowledge (Front End or API)

Education

Bachelor's degree in Computer Science or related field

Job description

A growing tech startup is seeking a Technical Support Engineer to provide guidance and support to customers. Responsibilities include answering customer inquiries, debugging issues, and creating documentation. The ideal candidate should have at least 2 years of experience in a customer-facing role and applied coding knowledge. This role offers a dynamic work culture with opportunities for professional growth.