Remote IoT Tech Support Engineer (English/French)

Samsara; Remote; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking an experienced Technical Support Engineer to join their Tier 2 support team. The role involves providing top-notch hardware and software support to customers, resolving complex issues, and collaborating with internal teams. Ideal candidates will have a B.S. in Computer Science or a related field, 3-5 years of technical support experience, and are required to be bilingual in English and French. With a flexible working model and a commitment to inclusivity, the company offers a dynamic work environment.

Benefits

Flexible working model

Commitment to inclusivity

Recognition for workplace excellence

Qualifications

• 3-5 years of experience in support or engineering roles.
• Bilingual in English and French is a must.
• Experience with industrial systems or hands-on work is a plus.

Responsibilities

• Provide world-class hardware and software support.
• Resolve complex customer problems.
• Document customer-facing knowledge base articles.
• Collaborate with engineering and product teams.

Skills

Technical troubleshooting

Customer service

Interpersonal skills

Technical know-how

Communication skills

Proficiency in English and French

Education

B.S. in Computer Science or Engineering

Tools

Zendesk

Salesforce

Job description

A leading technology company in the United Kingdom is seeking an experienced Technical Support Engineer to join their Tier 2 support team. The role involves providing top-notch hardware and software support to customers, resolving complex issues, and collaborating with internal teams. Ideal candidates will have a B.S. in Computer Science or a related field, 3-5 years of technical support experience, and are required to be bilingual in English and French. With a flexible working model and a commitment to inclusivity, the company offers a dynamic work environment.