Remote IT Support Technician - 1st Line (UK)

Kgis Edu; Remote; GBP 25,000; Full time

Job summary

A leading education group is looking for an IT Service Technician to join their team in the UK. The role involves providing IT support to over 500 remote employees and 8,000 students, primarily through Microsoft 365. The ideal candidate will have essential IT support experience and strong troubleshooting skills. This is a remote position, with a full-time contract offering a salary of £25,000 per annum, alongside benefits such as life assurance and healthcare cashback.

Benefits

Life Assurance

Employee Assistance Programme

Healthcare Cashback

Pension

Qualifications

• Essential previous experience providing IT support.
• Strong knowledge of Microsoft 365 including troubleshooting skills.
• Good administration skills for updating records.

Responsibilities

• Provide formal IT support remotely during specified hours.
• Log, prioritise, and resolve user requests effectively.
• Support 500+ employees and 8,000+ students remotely.

Skills

IT support experience

Windows 10 / 11

Microsoft Office 365

Troubleshooting skills

Administration skills

Empathy and communication

Job description

A leading education group is looking for an IT Service Technician to join their team in the UK. The role involves providing IT support to over 500 remote employees and 8,000 students, primarily through Microsoft 365. The ideal candidate will have essential IT support experience and strong troubleshooting skills. This is a remote position, with a full-time contract offering a salary of £25,000 per annum, alongside benefits such as life assurance and healthcare cashback.