Hybrid Customer Process Designer

NFU Mutual Group; Bristol; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading insurance provider in the UK seeks a Customer Process Designer to facilitate and design processes that improve customer experiences and efficiency. The role involves leading workshops, creating process maps, and driving continuous improvement initiatives across the business. Experience in process management and strong skills in process mapping are essential. This position offers a hybrid working model with a salary between £50,000 and £55,000 plus benefits including a bonus and comprehensive perks.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave plus bank holidays

Health and wellbeing plan

Employee discounts on insurance policies

Qualifications

• Experience in process management or continuous improvement.
• Strong skills in process mapping tools.
• Ability to tailor communication to various audiences.

Responsibilities

• Facilitate workshops to design customer-focused processes.
• Drive process improvement initiatives across departments.
• Document process requirements and create clear designs.

Skills

Process mapping methodologies

Continuous improvement

Workshop facilitation

Excellent communication skills

Customer journey understanding

Collaborative mindset

Education

Degree in Business or Operations

Lean Six Sigma certification

Tools

BPMN

Visio

Job description

A leading insurance provider in the UK seeks a Customer Process Designer to facilitate and design processes that improve customer experiences and efficiency. The role involves leading workshops, creating process maps, and driving continuous improvement initiatives across the business. Experience in process management and strong skills in process mapping are essential. This position offers a hybrid working model with a salary between £50,000 and £55,000 plus benefits including a bonus and comprehensive perks.