Housing Officer

Oxford North Ventures LLP; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local housing organization is seeking a Housing Access Officer to manage a tenancy portfolio and ensure tenants receive the support needed to meet their rental obligations. The ideal candidate will focus on resolving complex cases and ensuring compliance with statutory regulations. This role includes coordinating property access for necessary compliance and health work, driving high tenant satisfaction. Competitive salary and supportive work environment provided.

Qualifications

• Experience in managing tenancies and delivering housing services.
• Ability to resolve complex cases and work collaboratively with various stakeholders.
• Strong understanding of statutory and regulatory obligations.

Responsibilities

• Manage tenancies and ensure tenants have access to necessary support.
• Drive successful outcomes in complex cases with stakeholders.
• Secure access for compliance and health and safety work.

Job description

The Housing Access Officer is responsible for managing a housing tenancy portfolio, delivering high-quality, visible, proactive and preventative tenancy services. This role involves ensuring tenants have access to support, resolving complex cases, and maintaining compliance with all aspects of statutory and regulatory obligations. The role has a specific remit regarding accessing properties to ensure statutory or necessary compliance and health and safety work is carried out.

Base pay range

Direct message the job poster from Oxford City Council

Responsibilities

• Manage tenancies, taking full ownership of all aspects of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, so that they are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes.
• Take the initiative in seeking to resolve complex cases working with internal teams and external agencies, driving successful outcomes that benefit tenants and ensuring all statutory and regulatory obligations as a landlord are reflected in day‑to‑day duties.
• Work with specific groups of tenants, focusing on securing access to carry out critical repair or compliance work, in line with the Council’s statutory and regulatory obligations, contributing towards high levels of tenant satisfaction.
• Coordinate property access for statutory or necessary compliance and health and safety work.

Contact

For an informal discussion about the post please contact Anthony Webber on 07483 010467 or email [e-mail]