EU IT Service Desk Analyst (Hybrid)

St. Andrews International; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A global educational organization is seeking an experienced EU Service Desk Analyst to provide 1st line IT support across its operations in Europe and the US. This hybrid role involves managing incidents and service requests, providing hands-on support for desktops and laptops, and contributing to user documentation. Ideal candidates will have IT support experience, understanding of Microsoft platforms, and excellent customer service skills. The position offers up to £28k depending on qualifications and experience, along with various benefits including holiday allowance and professional development.

Benefits

Up to £28k based on qualifications and experience

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management.
• Knowledge of IT infrastructure, particularly within Microsoft environments.

Responsibilities

• Deliver high-quality 1st line IT support.
• Manage incidents and service requests through the Group ITSM tool.
• Provide hands-on support for end-user devices.

Skills

IT support experience

User account management

Strong communication skills

Active Directory

Azure

Office 365

Job description

A global educational organization is seeking an experienced EU Service Desk Analyst to provide 1st line IT support across its operations in Europe and the US. This hybrid role involves managing incidents and service requests, providing hands-on support for desktops and laptops, and contributing to user documentation. Ideal candidates will have IT support experience, understanding of Microsoft platforms, and excellent customer service skills. The position offers up to £28k depending on qualifications and experience, along with various benefits including holiday allowance and professional development.