Hotel Operations Leader - Flexible Hours & Guest Experience

Rbhmanagement; Manchester; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A hospitality management company in Manchester is seeking an Operations Manager to oversee daily hotel operations, manage department heads, and enhance guest satisfaction. The ideal candidate should have strong leadership abilities, experience in hotel operations, and excellent financial acumen. Responsibilities include monitoring performance metrics and ensuring high-quality service standards across all departments. This role offers a dynamic environment aimed at delivering top-notch guest experiences.

Benefits

Discounted hotel room rates

Additional leave for birthdays

Enhanced family leave policies

Course Sponsorship

Food and Beverage discounts

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Wellness events and activities

Free meals on duty

Qualifications

• Proven leadership skills to motivate and manage teams.
• Strong hotel operations experience in multiple departments.
• Excellent financial acumen for budget support and performance monitoring.

Responsibilities

• Oversee daily hotel operations across departments.
• Lead and manage department heads to ensure high service levels.
• Monitor guest feedback to improve satisfaction.
• Review financial performance and implement profitability strategies.
• Ensure cleanliness and guest safety through regular inspections.

Skills

Leadership skills

Hotel operations experience

Financial acumen

Guest service orientation

Problem-solving abilities

Communication skills

Multitasking

Job description

A hospitality management company in Manchester is seeking an Operations Manager to oversee daily hotel operations, manage department heads, and enhance guest satisfaction. The ideal candidate should have strong leadership abilities, experience in hotel operations, and excellent financial acumen. Responsibilities include monitoring performance metrics and ensuring high-quality service standards across all departments. This role offers a dynamic environment aimed at delivering top-notch guest experiences.