IT Service Desk Engineer (Level 1) - AD & Office 365 Support

Circet Group; Slough; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading telecommunications services provider in Slough is seeking a proactive Level 1 IT Service Desk Engineer. This role serves as the first point of contact for IT support, requiring strong skills in Active Directory and Office 365. The ideal candidate will have at least one year's experience in IT support, excellent communication skills, and a passion for customer service. The position offers opportunities for career progression and a supportive work environment.

Benefits

Competitive salary

25 days annual leave

Life assurance

Employee wellbeing support

Qualifications

• 1+ years of experience in IT support or helpdesk role.
• Experience with Active Directory and Office 365.
• Familiarity with Windows 10/11 and basic networking concepts.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Troubleshoot Active Directory and Office 365 issues.
• Log and manage incidents in the ITSM system.

Skills

Active Directory

Office 365

Excellent communication

Problem-solving

Time management

Education

ITIL Foundation certification

CompTIA A+ or similar

Job description

A leading telecommunications services provider in Slough is seeking a proactive Level 1 IT Service Desk Engineer. This role serves as the first point of contact for IT support, requiring strong skills in Active Directory and Office 365. The ideal candidate will have at least one year's experience in IT support, excellent communication skills, and a passion for customer service. The position offers opportunities for career progression and a supportive work environment.