IT Service Desk Technician (L1) – London, In-Office Growth

Info-Tech Research; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading IT research firm is seeking a Service Desk Technician (L1) for their London office. This in-office role involves providing first-level technical support, prioritizing and resolving help requests, and maintaining IT documentation. Ideal candidates should possess a diploma in a related field, fluent English, and experience in a service desk role. Strong communication and troubleshooting skills are essential. This position offers opportunities for professional growth in a supportive environment.

Benefits

Financial support for professional development

Growth-focused culture

Opportunities for professional growth

Qualifications

• 1-3 years of experience in a service desk role.
• Bilingual proficiency in French, Spanish, or German is a plus.

Responsibilities

• Provide support for incoming requests via various channels.
• Prioritize incidents and service requests.
• Maintain hardware asset management and software licensing.
• Engage vendor support for technical problems.
• Participate in after hours on-call rotation.

Skills

Fluent in spoken and written English

Strong written and verbal communication skills

Excellent problem-solving skills

Application support experience with Microsoft Productivity Suite

Working knowledge of O365 administration

Experience with InTune

Mobile device support – Android and iOS

General understanding of network devices

Education

College/University diploma/degree in related field

Tools

Active Directory

Azure AD

Windows 10

Mac OS

O365

Job description

A leading IT research firm is seeking a Service Desk Technician (L1) for their London office. This in-office role involves providing first-level technical support, prioritizing and resolving help requests, and maintaining IT documentation. Ideal candidates should possess a diploma in a related field, fluent English, and experience in a service desk role. Strong communication and troubleshooting skills are essential. This position offers opportunities for professional growth in a supportive environment.