Enterprise Service Desk Engineer — 1st Line Support

Air IT Limited; Milton Keynes; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A dynamic IT service provider in Milton Keynes is seeking an Enterprise Service Desk Engineer for 1st line support. This role involves providing technical support for various client environments while ensuring timely incident resolution and high standards of service. Candidates should have experience in a similar IT support role, with strong communication skills and a willingness to learn. The position offers opportunities to contribute to knowledge sharing within a dynamic team.

Qualifications

• Experience in a 1st line support role within a service desk or IT support environment.
• Excellent communication and interpersonal skills.
• Ability to manage and prioritise tasks in a fast-paced environment.

Responsibilities

• Provide 1st line technical support across a wide range of technologies.
• Log and categorise incidents and service requests using ITSM tools.
• Collaborate with team members to ensure high-quality service delivery.

Skills

1st line technical support

Basic troubleshooting

Excellent communication

Customer service focus

Familiarity with ITSM tools

Tools

Microsoft 365

InTune

Mimecast email security

Job description

A dynamic IT service provider in Milton Keynes is seeking an Enterprise Service Desk Engineer for 1st line support. This role involves providing technical support for various client environments while ensuring timely incident resolution and high standards of service. Candidates should have experience in a similar IT support role, with strong communication skills and a willingness to learn. The position offers opportunities to contribute to knowledge sharing within a dynamic team.