Hybrid 1st Line IT Service Desk Engineer - Microsoft 365

Air IT Limited; Abingdon; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A dynamic IT service provider is looking for a motivated 1st Line IT Service Desk Engineer to deliver exceptional technical support and customer service. The role involves troubleshooting Microsoft 365 applications, collaborating with support teams, and optimizing client systems. Candidates should have experience in IT support, excellent communication skills, and a problem-solving mindset. The job offers hybrid working options, extensive training programs, and various employee benefits, including annual leave and professional development opportunities.

Benefits

Hybrid working options

25 days annual leave plus bank holidays

Ongoing learning and development opportunities

Cycle to work scheme

Enhanced family leave

Celebration day

Salary sacrifice pension

2 paid volunteer days

Company social events

Discount and Cashback Scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Experience in IT support with a focus on customer service.
• Proficiency in troubleshooting cloud technologies.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing.
• Troubleshoot Microsoft 365 user problems.
• Collaborate with higher support tiers for complex issues.

Skills

Customer service

Troubleshooting Microsoft 365

Communication skills

Problem-solving

Education

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Microsoft 365

Azure

Office 365

Autopilot

Job description

A dynamic IT service provider is looking for a motivated 1st Line IT Service Desk Engineer to deliver exceptional technical support and customer service. The role involves troubleshooting Microsoft 365 applications, collaborating with support teams, and optimizing client systems. Candidates should have experience in IT support, excellent communication skills, and a problem-solving mindset. The job offers hybrid working options, extensive training programs, and various employee benefits, including annual leave and professional development opportunities.