Mortgage & Loans Customer Service Advisor – Hybrid

ISBAN - Grupo Santander; Bradford; Hybrid; GBP 25,000 - GBP 28,000; Full time

Job summary

A leading financial services company in Bradford is looking for Customer Service Advisors for its Homes Direct Servicing team. This full-time role offers a competitive salary of £25,000, along with a hybrid working model that includes the flexibility of remote work. Ideal candidates will possess excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. Join us and make a difference in helping our customers achieve their goals.

Benefits

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Death-in-service benefit

Qualifications

• Excellent verbal and written communication skills required.
• Ability to navigate multiple systems showing computer and numeracy skills.
• Passion for delivering outstanding service.
• Attention to detail ensuring policies and regulations are followed.

Responsibilities

• Handle customer and third-party mortgage or loan queries over the phone.
• Inspire customers to embrace digital interactions.
• Identify vulnerability and detect potential fraud.
• Collate information accurately to solve customer queries.

Skills

Excellent verbal and written communication skills

Computer and numeracy skills

Passion for outstanding service

Attention to detail

Ability to thrive in a fast-paced environment

Job description

A leading financial services company in Bradford is looking for Customer Service Advisors for its Homes Direct Servicing team. This full-time role offers a competitive salary of £25,000, along with a hybrid working model that includes the flexibility of remote work. Ideal candidates will possess excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. Join us and make a difference in helping our customers achieve their goals.