Commercial Mortgage Arrears Specialist - Hybrid

OneSavings Bank plc; Chatham; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A leading financial support organization is seeking a Financial Support Consultant to assist commercial customers in their mortgage journey. The role involves communicating effectively over multiple channels to understand financial situations and provide tailored solutions for repayment. This challenging position offers a base salary between £28,000 - £30,000 and includes enhanced family-focused benefits and hybrid working options, making it an excellent opportunity for those with experience in mortgage arrears management.

Benefits

Enhanced family-focused benefits

Hybrid-working

Annual bonus opportunity

Qualifications

• Previous work experience in a mortgage arrears or financial support role.
• Detailed knowledge of technical aspects of arrears management.
• Comfortable speaking to customers on the phone and dealing with a high volume of calls.

Responsibilities

• Communicating effectively with commercial customers to understand their financial situation.
• Ensuring a consistently high level of customer service for our commercial customers.
• Identifying customers that show signs of vulnerability and working within the Group's framework.

Skills

Customer service skills

Verbal negotiation skills

Empathy

Listening skills

Job description

A leading financial support organization is seeking a Financial Support Consultant to assist commercial customers in their mortgage journey. The role involves communicating effectively over multiple channels to understand financial situations and provide tailored solutions for repayment. This challenging position offers a base salary between £28,000 - £30,000 and includes enhanced family-focused benefits and hybrid working options, making it an excellent opportunity for those with experience in mortgage arrears management.