Mortgage & Loans Customer Service Advisor – Hybrid

Santander Consumer USA Inc.; Bradford; Hybrid; GBP 25,000 - GBP 29,000; Full time

Job summary

A leading financial services provider is seeking Customer Service Advisors in Bradford. This role involves handling mortgage and loan inquiries and engaging customers through digital channels. Candidates must possess strong communication skills and a passion for service. The position offers a competitive package including a salary of £25,000, flexible benefits, and a performance-related bonus. Join a dynamic team focused on customer satisfaction and innovation, with a hybrid working environment.

Benefits

Base salary of £25,000

£500 flexible benefit

Performance-related bonus up to £1,920

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Discounts on banking products

Wellbeing support and programs

Qualifications

• Proficient in handling customer inquiries and transactions.
• Ability to navigate multiple systems simultaneously.
• Adaptability in a fast-paced work environment.

Responsibilities

• Handle customer and third-party mortgage or loan queries over the phone.
• Inspire customers to embrace digital services.
• Identify customer vulnerabilities and detect potential fraud.
• Accurately collate information to resolve customer queries.

Skills

Excellent verbal and written communication skills

Extensive computer and numeracy skills

Passion for outstanding service

Attention to detail

Job description

A leading financial services provider is seeking Customer Service Advisors in Bradford. This role involves handling mortgage and loan inquiries and engaging customers through digital channels. Candidates must possess strong communication skills and a passion for service. The position offers a competitive package including a salary of £25,000, flexible benefits, and a performance-related bonus. Join a dynamic team focused on customer satisfaction and innovation, with a hybrid working environment.