Remortgage Support Agent – Hybrid Role

First American; Leeds; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global provider of title insurance in Leeds seeks a Customer Service Team Player to provide exceptional service to lenders and legal firms in a contact center environment. Responsibilities include liaising with clients during the remortgage process and ensuring timely responses to queries. Candidates should have strong communication skills, ability to work under pressure, and previous customer service experience. This role offers hybrid work arrangements and a supportive company culture focused on training and growth.

Benefits

Hybrid work arrangements

Pension plan with employer contribution

Health and wellbeing benefits

Life insurance

Potential for performance-related bonus

Extra day off for birthday

Discount on company products and services

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to work under pressure and meet deadlines is required.
• Experience in a high-volume customer service environment is advantageous.

Responsibilities

• Liaise with institutional lenders and legal firms regarding remortgage applications.
• Answer customer queries efficiently within service levels.
• Input data onto the computerized system accurately.

Skills

Excellent communication and customer service skills

Ability to meet tight deadlines

Good attention to detail

Good organizational skills

Previous administrative/customer service experience

Job description

A leading global provider of title insurance in Leeds seeks a Customer Service Team Player to provide exceptional service to lenders and legal firms in a contact center environment. Responsibilities include liaising with clients during the remortgage process and ensuring timely responses to queries. Candidates should have strong communication skills, ability to work under pressure, and previous customer service experience. This role offers hybrid work arrangements and a supportive company culture focused on training and growth.