Field Service Technician Domestic

Miele Co Ltd; Greater London; Hybrid; GBP 37,000 - GBP 46,000; Full time

Job summary

A leading domestic appliances company is seeking a Domestic Premium Appliance Field Engineer to service various high-quality products in customers' homes. Responsibilities include diagnosing and solving issues as well as promoting care products. Ideal candidates are engaged team players with technical experience in related fields and a passion for customer service. The position offers competitive earnings and a comprehensive benefits package, including personal development opportunities and flexible working arrangements.

Benefits

Starting salary of £37,569 increasing incrementally

Performance related bonus scheme

25 days holiday plus bank holidays

Contributory pension scheme

Wellness and employee support schemes

Substantial discount on company products

Qualifications

• Experience as an appliance engineer or technician is ideal but not mandatory.
• Technical background in electronics, white goods, electrical, or gas industries is advantageous.
• Gas qualification and experience would be highly desirable.

Responsibilities

• Work independently to service appliances in customers' homes.
• Diagnose and solve technical issues on various products.
• Promote care products and appliances as a brand ambassador.

Skills

Customer service orientation

Technical troubleshooting

Team collaboration

Job description

Domestic Premium Appliance Field Engineer

We are recruiting across the following locations. Your location must be within or close to the postcodes listed.

London / Essex - Postcodes: RM13 - RM20 and SS11 - SS16

Bromley - Postcodes: BR, CR and DA

West London - Postcodes: All W Postcodes

North London - Postcodes: All N/NW Postcodes

The Miele Service team is an award-winning service delivery function, supporting the needs of our domestic customers directly in their homes. We hire the best technicians from the white goods sector to join our field service community. Our team is built on a legacy of excellence and innovation that dates back to 1899. We are proud to offer a workplace and culture that is as future proof as our world-renowned products. At Miele, we don’t just build appliances—we build careers. Join us in living our philosophy of being ‘Immer Besser’—Forever Better.

About the role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day.

Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise.

As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.

About you

Ideally you will have worked in an Appliance engineer or Appliance technician role; however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on your background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

A gas qualification and experience would be highly desirable but not essential.

What to expect from us:

In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £45,281 (£47,508 inc. London Weighting if based within M25), along with a comprehensive benefits package:

• Starting salary of £37,569 (£40,721 inc. London Weighting if based within M25) which increases incrementally as you gain skills.
• Potential to rise within the first 8 months.
• A daily lunch allowance included in salary.
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme – money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher Scheme.
• Substantial discount on all company products.

If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you.

Please apply below by sharing your CV, answering the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.

This role closes for applications Friday 20th February. Please note we may close the application sooner so advise submitting applications as soon as possible.