Field Service Technician Miele Professional Commercial Appliances

Miele Co Ltd; Greater London; On-site; GBP 42,000 - GBP 51,000; Full time

Job summary

A leading appliance company is seeking a Field Service Technician for servicing and repairing professional appliances in Greater London. The role requires excellent technical skills, a commitment to customer service, and flexibility for travel. The position offers a competitive base salary starting at £42,024, with total earnings of £50,478 and a comprehensive benefits package. Ideal candidates will have experience with medical equipment and a passion for delivering outstanding service.

Qualifications

• Experience in a technical role, preferably with commercial appliances.
• Understanding of medical CSSD equipment is a plus.
• Flexibility required for travel and out-of-hours work.

Responsibilities

• Carry out maintenance, fault diagnosis, and repair of professional appliances.
• Develop maintenance schedules and service plans.
• Manage job preparation, spares returns, and administration.

Skills

Technical experience

Good IT skills

Customer service best practices

Self-motivated

Planning and organization

Communication skills

Teamwork

Job description

Overview

Field Service Technician Miele Professional

You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies and businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.

As a Miele Professional Technician, no two days are the same and you will experience different working environments each day. Some out-of-area travel, occasional stays away from home and out-of-hours work may be required and we ask for flexibility around this element.

Responsibilities

The purpose and responsibilities of this role include:

You will carry out duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.

Developing and maintaining service plans for the product range, exploring new business opportunities such as service contracts, planned maintenance schedules, etc.

To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored into your daily schedule.

We are looking for a Technician to join us in the South West London area, so you therefore need to be living within this area or within a reasonable distance to be considered.

What you will be asked to demonstrate

• Experience in a technical role with good IT skills.
• Experience of working with commercial appliances.
• An understanding of customer service best practice.
• You will be self-motivated with excellent planning, organisation and communication skills.
• Have a sense of best practice and teamwork, ensuring our customers receive a premium level of service.
• Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.

What to expect from us

In addition to a strong commitment to your personal development and growth, we offer a competitive base salary of £42,024 per annum with on target earnings bringing total remuneration to £50,478, alongside an excellent benefits package. Base salary earnings may be higher with London weighting, based on where the successful candidate lives.

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.