Field Service Technician

Miele Company; Nottingham; On-site; GBP 42,000 - GBP 51,000; Full time

Job summary

A leading professional appliance provider is seeking a Field Service Technician in the Nottingham area. This role involves servicing and repairing a varied range of professional appliances, including industrial washing machines and medical equipment. The position offers a competitive salary starting at £42,024 annually, with potential earnings up to £50,478. The ideal candidate will possess strong technical skills, a customer service mindset, and flexibility for travel and out-of-hours work. Join us to develop your career and contribute to exceptional customer experiences.

Benefits

Competitive salary

Excellent benefit package

Personal development and growth opportunities

Qualifications

• Self-motivated and driven to provide premium customer service.
• Flexibility to travel and work out of hours when needed.
• Living in or near Nottingham.

Responsibilities

• Service and repair professional appliances in commercial environments.
• Conduct planned maintenance, fault diagnosis, and electrical safety testing.
• Develop and maintain service plans and explore new business opportunities.

Skills

Experience in a technical role with good IT skills

Experience of working with commercial appliances

Understanding of customer service best practice

Excellent planning, organisation, and communication skills

Experience with Medical CSSD equipment

Job description

Field Service Technician Miele Professional

You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.

As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.

The Purpose And Responsibilities Of This Role

You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing. Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc. To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored in to your daily schedule.

We are looking for a Technician to join us in the Nottingham area, you therefore need to be living within this area or within a reasonable distance to be considered.

You will be asked to demonstrate

• Experience in a technical role with good IT skills.
• Experience of working with commercial appliances.
• An understanding of customer service best practice.
• You will be self-motivated with excellent planning, organisation and communication skills.
• Have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.
• Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.

What to expect from us:

In addition to a strong commitment to your personal development and growth, we can offer you a competitive salary of £42,024 per annum with on target earnings potential of up to £50,478, alongside an excellent benefit package.

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

Please apply below by sharing your CV and let us know ‘ and ‘why me?’ in the covering letter section.