Customer Service Specialist

Miele Co Ltd; Abingdon; On-site; GBP 27,000; Full time

Job summary

A leading luxury appliance manufacturer based in Abingdon is seeking a dedicated Customer Resolutions Specialist to join their Customer Service team. The role requires delivering exceptional service, resolving customer complaints, and ensuring strong communication between teams. The ideal candidate will possess problem-solving skills and the ability to build rapport with customers. This full time equivalent position offers a salary of £27,000, with benefits and a hybrid work opportunity after initial training.

Benefits

Bonus and benefits package

Career development support

Qualifications

• Experience in administration and customer service.
• Ability to build rapport and trust with customers.
• Willingness to adapt to customer’s needs.

Responsibilities

• Deliver premium customer service via email and phone.
• Investigate and resolve customer complaints promptly.
• Ensure strong communication with global Contact Centre.

Skills

Problem solving

Effective communication

Customer service

Independence

IT literacy

Job description

Overview

Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities

• Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency
• Complaint Handling: Investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship and build trust with our customers
• Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service
• Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy and to ensure that anyone who views the customer record will be informed on the situation.

About you

You will be passionate and energised by problem solving and exceeding customer expectations. Highly effective and proactive at problem solving. You will be asked to demonstrate these skills from your previous experience of working in administration and customer service.

Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customer’s needs.

Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.

We are looking for someone who can work up to 30 hours per week, based in our offices in Abingdon and working Monday to Friday ideally.

You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Please indicate in your application your preferred working pattern.

We offer a full time equivalent salary of £27,000 plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.

Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.