Customer Resolutions Specialist

Miele Co Ltd; Abingdon; Hybrid; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading appliance manufacturer in Abingdon is seeking a Customer Service Representative to deliver exceptional service and resolve customer queries. You will engage directly with customers and handle complaints to ensure satisfaction. The role requires strong communication skills and a passion for problem-solving. Offering a full-time salary of £27,000 with a bonus and benefits, it starts office-based with hybrid work possible after training.

Benefits

Bonus and benefits package

Career development support

Qualifications

• Passionate and energised by problem solving and exceeding customer expectations.
• Professional in communication with the ability to build rapport and trust.
• Independence and resilience, with a willingness to adapt to customer’s needs.

Responsibilities

• Deliver exceptional customer service via email and phone.
• Resolve customer complaints promptly to retain strong relationships.
• Maintain strong communication between teams for seamless service.
• Handle administrative duties related to service and sales orders.

Skills

Problem solving

Customer service

Communication

Administrative skills

Job description

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities

• Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency

• Complaint Handling: investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship and build trust with our customers

• Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service

• Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy and to ensure that anyone who views the customer record will be informed on the situation

About you

You will be passionate and energised by problem solving and exceeding customer expectations. Highly effective and proactive at problem solving. You will be asked to demonstrate these skills from your previous experience of working in administration and customer service.

Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customer’s needs.

Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT pick up new systems and processes and work really well as a team to achieve great results.

Full time hours are 37.5 hours per week, we are happy to explore with you what hours you are looking for so please ensure to add this into your application..

You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 08.00 and 18.00 Monday to Friday

We offer a full time salary of £27,000 (£13.84 per hour)plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.

Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.