Guest Concierge – Elevate Hospitality & Career Growth

Hilton Worldwide, Inc.; Woking; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel chain in Woking is seeking a Guest Services Representative to serve as a key point of contact for guests. This role involves responding to inquiries, processing guest requests, and ensuring a safe and welcoming environment. Ideal candidates will possess a positive attitude and strong communication skills and be committed to providing exceptional customer service. The position requires flexibility for various shifts, contributing to a vibrant hotel atmosphere that prioritizes guest satisfaction.

Benefits

Hourly rate of £12.27

Uniform provided and laundered

Free meals when on duty

Career growth opportunities

Personal development programs

Team Member travel program

High street discounts

28 days holiday including bank holidays

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.

Responsibilities

• Serve as a key point of contact for Guests and respond to Guest inquiries.
• Provide information, advice, and booking services for Guests.
• Ensure orderliness and safety around lobby and front door areas.

Skills

Positive attitude

Good communication skills

Flexibility

Customer service commitment

Knowledge of local area

Job description

A leading hotel chain in Woking is seeking a Guest Services Representative to serve as a key point of contact for guests. This role involves responding to inquiries, processing guest requests, and ensuring a safe and welcoming environment. Ideal candidates will possess a positive attitude and strong communication skills and be committed to providing exceptional customer service. The position requires flexibility for various shifts, contributing to a vibrant hotel atmosphere that prioritizes guest satisfaction.