Duty Manager: Guest Services & Operations Leader

Hilton Worldwide, Inc.; Greater London; On-site; GBP 30,000 - GBP 33,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager at the London Hilton on Park Lane to oversee daily operations and ensure high standards of guest service. The ideal candidate will have supervisory experience, strong leadership and communication skills, and the ability to work under pressure. Benefits include 28 days of paid holiday and exclusive discounts. Join a team dedicated to creating unforgettable experiences for guests.

Benefits

28 days paid holiday

High-street discounts

Team Member discounts

Leadership development programs

Career opportunities and wellbeing programs

Reward programmes and recognition

50% off in Hilton restaurants

Uniform provided

Free meals on shift

Qualifications

• Previous supervisory experience in hotels is required.
• Ability to handle and resolve guest complaints.
• Experience in high-pressure environments.

Responsibilities

• Oversee hotel operations representing senior management.
• Engage guests and offer assistance.
• Manage guest complaints promptly.
• Conduct Health and Safety procedures as required.
• Train front desk team effectively.

Skills

Leadership skills

Exceptional communication skills

Health and Safety knowledge

Ability to work under pressure

Team oriented

Guest service passion

Tools

OnQ PMS

Job description

A leading global hospitality company is seeking a Duty Manager at the London Hilton on Park Lane to oversee daily operations and ensure high standards of guest service. The ideal candidate will have supervisory experience, strong leadership and communication skills, and the ability to work under pressure. Benefits include 28 days of paid holiday and exclusive discounts. Join a team dedicated to creating unforgettable experiences for guests.