Deputy Guest Services Lead – Luxury Office Hubs (London)

Compass Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading hospitality company in London is looking for a Deputy Guest Services Manager to oversee a team of 43 ambassadors across multiple reception sites. The role includes managing team performance, ensuring adherence to service standards, and taking ownership of the guest reception experience. The ideal candidate has experience in similar roles, a strong ability to lead teams, and excellent communication skills. This position offers a full-time, permanent contract with additional perks, including travel and grocery discounts.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off to support a cause

Qualifications

• Experience in managing large teams in hospitality or similar roles.
• Ability to coach and develop high-performing teams.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Lead and manage team performance across the portfolio.
• Ensure service standards are met and teams adhere to grooming standards.
• Manage rotas and holidays for all ambassadors.
• Conduct return to work interviews and investigate disciplinary issues.

Skills

Managing teams of 15-20 people

Excellent verbal and written communication

Strong organisational skills

Proactive problem-solving

Discretion and confidentiality

Job description

A leading hospitality company in London is looking for a Deputy Guest Services Manager to oversee a team of 43 ambassadors across multiple reception sites. The role includes managing team performance, ensuring adherence to service standards, and taking ownership of the guest reception experience. The ideal candidate has experience in similar roles, a strong ability to lead teams, and excellent communication skills. This position offers a full-time, permanent contract with additional perks, including travel and grocery discounts.