Duty Manager: Elevate Front Desk & Guest Experience

Imperial London Hotels Limited; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A central London hotel operator is seeking a Duty Manager for its Royal National Hotel. In this role, you will ensure exceptional guest experiences by leading the Front Office team, managing operations, and adhering to brand standards. The ideal candidate will have prior hotel management experience, excellent knowledge of fire procedures, and a strong passion for hospitality. The position offers multiple benefits, including holiday discounts, and is perfect for a natural leader with a positive attitude.

Benefits

28 days holiday, rising to 33 with length of service

Access to ILH Training Academy

Holiday Purchase Scheme

Discounted dry-cleaning

Interest-free Season Ticket Loan

50% friends and family hotel discount

Local Bloomsbury discounts

Early Pay access

Shopping discounts

Salary sacrifice schemes

Qualifications

• Previous experience as a Duty Manager or Reception Manager in a hotel.
• Excellent knowledge of fire evacuation procedures.
• A passion for hospitality and creating memorable experiences.

Responsibilities

• Meet and greet guests, providing exceptional care and attention.
• Conduct fire evacuation training and manage related procedures.
• Manage luggage rooms and ensure cleanliness and maintenance.

Skills

Guest care and attention

Fire evacuation procedures knowledge

Leadership

Positive attitude

Microsoft Office knowledge

Education

NVQ/QCF Level 3 in Business Administration

Tools

Property Management System (Opera)

Job description

A central London hotel operator is seeking a Duty Manager for its Royal National Hotel. In this role, you will ensure exceptional guest experiences by leading the Front Office team, managing operations, and adhering to brand standards. The ideal candidate will have prior hotel management experience, excellent knowledge of fire procedures, and a strong passion for hospitality. The position offers multiple benefits, including holiday discounts, and is perfect for a natural leader with a positive attitude.