Hotel Duty Manager — Lead Guest Experience

Premier Inn Limited; Aldershot; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality group is seeking a Duty Manager for their Aldershot location. This role demands strong leadership skills and experience in customer service to manage a high-performing team, ensuring excellent guest experiences while maintaining health and safety standards. The position offers a fixed-term contract with competitive pay and various employee benefits, including discounts and a company pension scheme.

Benefits

Training and support

Discounts on hotel rooms and meals

Pension and saving schemes

Qualifications

• Experience in leadership roles, especially in retail or customer-facing environments.
• Ability to inspire and support a team to deliver quality service.

Responsibilities

• Manage a reliable, high-performing team at Aldershot Premier Inn.
• Ensure compliance with health and safety standards.
• Create an exceptional guest experience.

Skills

Leadership skills

Outstanding customer experience delivery

Communication skills

Organizational skills

Job description

A leading hospitality group is seeking a Duty Manager for their Aldershot location. This role demands strong leadership skills and experience in customer service to manage a high-performing team, ensuring excellent guest experiences while maintaining health and safety standards. The position offers a fixed-term contract with competitive pay and various employee benefits, including discounts and a company pension scheme.