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Duty Manager

Hilton Worldwide, Inc.

Greater London

On-site

GBP 30,000 - GBP 33,000

Full time

8 days ago

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Job summary

A leading global hospitality company is seeking a Duty Manager at the London Hilton on Park Lane to oversee daily operations and ensure high standards of guest service. The ideal candidate will have supervisory experience, strong leadership and communication skills, and the ability to work under pressure. Benefits include 28 days of paid holiday and exclusive discounts. Join a team dedicated to creating unforgettable experiences for guests.

Benefits

28 days paid holiday
High-street discounts
Team Member discounts
Leadership development programs
Career opportunities and wellbeing programs
Reward programmes and recognition
50% off in Hilton restaurants
Uniform provided
Free meals on shift

Qualifications

  • Previous supervisory experience in hotels is required.
  • Ability to handle and resolve guest complaints.
  • Experience in high-pressure environments.

Responsibilities

  • Oversee hotel operations representing senior management.
  • Engage guests and offer assistance.
  • Manage guest complaints promptly.
  • Conduct Health and Safety procedures as required.
  • Train front desk team effectively.

Skills

Leadership skills
Exceptional communication skills
Health and Safety knowledge
Ability to work under pressure
Team oriented
Guest service passion

Tools

OnQ PMS
Job description

Job Description - Duty Manager (HOT0C9RZ)

Job Description

Duty Manager

Job Number:

HOT0C9RZ

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five‑star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re‑development of the lobby level, including a brand new restaurant and bar.

Salary: 30,000 - 33,000 per annum plus upsell.

BENEFITS

  • 28 days paid holiday increasing with service
  • Exclusive high‑street discounts through Perks at Work portal
  • Industry‑leading Team Member discounts on hotel stays for you, your family and friends
  • Access to leadership and development programmes through Hilton University
  • Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
  • Reward programmes, incentives and team member recognition, as well as long service awards
  • 50% off in Hilton restaurants and bars (subject to individual outlets)
  • Refer a Friend Scheme
  • Uniforms provided and laundered complimentary
  • Free meals on shift
What will I be doing?

A Duty Manager, you will oversee all areas of the hotel representing the senior management during the day to day operations, working from Front Office but also directly supervising staff in concierge, room service and restaurant whilst on duty. Whilst not limited to these you must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Coordinate the services and special facilities provided to long‑stay Guests
  • Follow credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Coach and train front desk team in conjunction with front office management.
  • Perform check in and check outs as required.
  • Answer guest queries prior, during and after stay.
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
  • Leading from the front and being flexible to take on any duty required to keep the operation of hotel working as smoothly as possible.
What are we looking for?

Duty Manager working at the London Hilton on Park Lane must to successfully fill this role, maintain the attitude, behaviours, skills, and values that follow:

  • An Extremely team oriented person with great leadership skills and exceptional communication skills
  • Previous supervisory experience in a similar standard and size hotel or Duty Manager in a smaller hotel.
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • A strong passion for delivering exceptional levels of guest service and the ability to deliver this through your team
  • It would be advantageous (not required) in this position for you to demonstrate knowledge of OnQ PMS.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office

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