Hotel Manager: Lead Teams, Delight Guests, Drive Growth

Travelodge; Greater London; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Hotel Manager to lead and motivate the hotel teams. The role involves ensuring outstanding customer experience, managing team development, and overseeing operational activities. Ideal candidates have previous leadership in a customer-facing industry, thrive in fast-paced environments, and are focused on KPIs. The position offers competitive salary and flexible working options.

Benefits

£29,000 salary (FTE)

Annual bonus up to 13%

50% discount on rooms

28 days annual leave

High street and mobile discounts

Pension scheme with 8% total contribution

Qualifications

• Experience in a service-led customer-facing industry.
• Ability to lead and motivate teams.
• Results-focused with experience towards KPIs.

Responsibilities

• Lead, coach and motivate hotel teams.
• Create personal development plans for team members.
• Ensure food is prepared to brand standard.
• Maximise sales by cross and upselling.
• Review customer feedback for improvements.
• Ensure cleanliness of rooms and public areas.
• Manage repairs and maintenance.
• Handle rota management and health & safety.

Skills

Leadership

Customer service

Team management

Food and beverage experience

Job description

A leading hotel chain in Greater London is seeking a Hotel Manager to lead and motivate the hotel teams. The role involves ensuring outstanding customer experience, managing team development, and overseeing operational activities. Ideal candidates have previous leadership in a customer-facing industry, thrive in fast-paced environments, and are focused on KPIs. The position offers competitive salary and flexible working options.