Guest Services Manager: Flexible Hours & Growth

Wilde W A Co; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A dynamic hospitality group in Manchester seeks a Guest Services Manager to enhance guest experiences across its public areas. The role requires at least 2 years in hospitality, knowledge of Front Office operations, and a passion for customer service. Candidates should thrive in fast-paced environments and be willing to engage actively with guests. Join a diverse and inclusive team dedicated to creating memorable experiences.

Benefits

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for stays

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program

An extra day off for birthday

Qualifications

• 2+ years experience in a similar role within the hospitality sector.
• Knowledge of Front Office operations.
• Previous F&B/Barista experience is preferred.

Responsibilities

• Welcome guests and create memorable experiences.
• Maintain a fun and fast-paced environment.
• Communicate with multiple departments to ensure service excellence.
• Greet guests warmly and ensure they feel at home.
• Foster a culture of respect and inclusivity.

Skills

Front Office operations

Customer service

Bartending

Job description

A dynamic hospitality group in Manchester seeks a Guest Services Manager to enhance guest experiences across its public areas. The role requires at least 2 years in hospitality, knowledge of Front Office operations, and a passion for customer service. Candidates should thrive in fast-paced environments and be willing to engage actively with guests. Join a diverse and inclusive team dedicated to creating memorable experiences.