Night Duty Manager – Overnight Guest Experience Lead

Imago Venues; Loughborough; On-site; GBP 27,000; Full time

Job summary

A premier hospitality venue located in Loughborough is seeking a Night Duty Manager to ensure smooth hotel operations and guest safety during night shifts. The ideal candidate will have strong customer service skills and be able to handle guest issues confidently. Full training will be provided to support those with less experience in a front house role. This full-time position offers a competitive annual salary, excellent benefits, and the opportunity to work in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Paid leave day for your birthday

Free access to on-site gym facilities

Free meal on shift

Free car parking

Enrolment into company pension scheme

Qualifications

• Minimum of one year’s experience in a customer-facing role.
• Experience in front of house hospitality operation is desirable.

Responsibilities

• Manage the smooth operation of the hotel at night.
• Ensure the safety of guests and team members.
• Be the first point of contact for overnight guest issues.

Skills

Excellent customer service skills

Effective communication

Ability to work under pressure

Proactive problem solving

Job description

A premier hospitality venue located in Loughborough is seeking a Night Duty Manager to ensure smooth hotel operations and guest safety during night shifts. The ideal candidate will have strong customer service skills and be able to handle guest issues confidently. Full training will be provided to support those with less experience in a front house role. This full-time position offers a competitive annual salary, excellent benefits, and the opportunity to work in a supportive environment.