German QA & Customer Service Coach (Hybrid)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Bristol; Hybrid; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading organization in financial administration in Bristol is seeking a Quality Assurance Specialist who speaks German. The role focuses on assessing customer service quality, coaching colleagues, and providing feedback for service improvement. Candidates should be fluent in both German and English, with strong communication abilities. The position offers a hybrid work model after probation, along with various employee benefits. Interested applicants must have the legal right to work in the UK.

Benefits

Hybrid work model

Performance-related bonus

Gym access

Free onsite parking

Health and wellbeing rewards

Qualifications

• Fluent in German and English is required.
• Strong understanding of customer service principles.
• Ability to coach and provide constructive feedback.

Responsibilities

• Assess quality of customer service interactions.
• Support staff development and performance improvement.
• Work within Data Protection guidelines.

Skills

Fluent German

Fluent English

Coaching and feedback

Quality assessment

Job description

A leading organization in financial administration in Bristol is seeking a Quality Assurance Specialist who speaks German. The role focuses on assessing customer service quality, coaching colleagues, and providing feedback for service improvement. Candidates should be fluent in both German and English, with strong communication abilities. The position offers a hybrid work model after probation, along with various employee benefits. Interested applicants must have the legal right to work in the UK.