Remote German-English Customer Support Consultant

Dubizzle Limited; Remote; GBP 21,000 - GBP 30,000; Full time

Job summary

A leading global support service provider is seeking a Customer Support Consultant in the United Kingdom. In this role, you will provide outstanding support through calls and emails, troubleshoot customer issues, and document cases clearly. Candidates must be fluent in German and English, have at least 6 months of customer support experience, and possess strong analytical skills. Enjoy flexible scheduling and a remote working environment while making a positive impact on customer satisfaction.

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Internal health policy

Trust-based culture with no time-tracking requirements

Qualifications

• Fluency in German and English (C1 or higher), both spoken and written.
• At least 6-12 months of experience in customer support.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via emails and calls.
• Document cases clearly and escalate complex issues.
• Follow internal procedures and SOPs.
• Collaborate with internal teams for efficient issue resolution.
• Troubleshoot hardware issues for customers.

Skills

Fluency in German

Fluency in English

Strong analytical thinking

Research skills

Positive attitude

Proactive attitude

Responsible attitude

Tools

Personal computer (at least 8GB RAM)

Stable internet connection

Job description

A leading global support service provider is seeking a Customer Support Consultant in the United Kingdom. In this role, you will provide outstanding support through calls and emails, troubleshoot customer issues, and document cases clearly. Candidates must be fluent in German and English, have at least 6 months of customer support experience, and possess strong analytical skills. Enjoy flexible scheduling and a remote working environment while making a positive impact on customer satisfaction.