Remote German-English Customer Support Specialist (Banking)

Dubizzle Limited; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A global Support-as-a-Service leader is seeking a proactive Customer Support Consultant to join their team. The ideal candidate will possess fluency in German and English, with strong analytical and problem-solving skills. Responsibilities include building customer relationships, resolving inquiries, and employing effective communication in a fully remote work environment. You will thrive in a multicultural setting with a focus on continuous development and a supportive management approach. Competitive compensation is provided in USD.

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Rewards for referring friends

Balance between project workload and personal time

Responsive leadership interested in your development

Qualifications

• 6–12 months of experience in customer service roles required.
• Comfortable using various digital platforms for communication.
• Ability to engage empathetically and professionally with clients.

Responsibilities

• Build strong and lasting customer relationships.
• Resolve customer issues quickly and efficiently.
• Escalate complex issues to the appropriate teams.

Skills

Fluency in German and English (C1 or higher)

Strong analytical thinking

Tech-savvy with strong system-handling skills

Fast and accurate typing skills

Proven customer service communication skills

Positive, proactive, and responsible attitude

Tools

Google Workspace

Microsoft-based environments

Job description

A global Support-as-a-Service leader is seeking a proactive Customer Support Consultant to join their team. The ideal candidate will possess fluency in German and English, with strong analytical and problem-solving skills. Responsibilities include building customer relationships, resolving inquiries, and employing effective communication in a fully remote work environment. You will thrive in a multicultural setting with a focus on continuous development and a supportive management approach. Competitive compensation is provided in USD.