German-Speaking Team Leader – Customer Support

Vintage Cash Cow; Morley; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A customer engagement firm is seeking a Team Leader who speaks German to lead a team of support agents. This role involves managing team performance, resolving escalated queries, and ensuring excellent customer service across various channels. Candidates should have leadership experience in a customer-facing environment and must demonstrate strong coaching and customer service skills. The position offers a full-time opportunity in Morley with a competitive salary.

Qualifications

• Minimum 1 year of leadership experience in a customer-facing or support environment.
• Proven ability to coach, mentor, and develop diverse teams.
• Strong technology and system skills.

Responsibilities

• Lead, motivate, and coach a team of German-speaking support agents.
• Manage team performance, SLAs, KPIs, and adherence to policies.
• Handle complex or escalated customer interactions efficiently.

Skills

Fluency in German (written and spoken)

Leadership experience

Customer service focus

Ability to manage escalated complaints

Coaching and mentoring skills

Job description

A customer engagement firm is seeking a Team Leader who speaks German to lead a team of support agents. This role involves managing team performance, resolving escalated queries, and ensuring excellent customer service across various channels. Candidates should have leadership experience in a customer-facing environment and must demonstrate strong coaching and customer service skills. The position offers a full-time opportunity in Morley with a competitive salary.