Hybrid Claims Support Administrator

Davies; Stoke-on-Trent; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading claims management firm in the United Kingdom is seeking a professional to join their customer service team. The successful candidate will manage client interactions, perform accurate data entry, and oversee appointment scheduling. With a supportive management style and a commitment to diversity, this role offers a vibrant work environment and numerous benefits including 25 days holiday and a matched pension contribution. Candidates from all backgrounds are encouraged to apply.

Benefits

Rewards platform - discounts for over 800 retailers

25 days holiday (rising with service)

Well-being centre

Recognition programme

Paid fertility appointments

Pension - matched contribution at 5%

Life Assurance (4 x basic salary)

Development and training opportunities

Qualifications

• Must have customer service and administrative experience.
• Thrive in a dynamic, target-driven setting.
• Proficient in IT with attention to detail.

Responsibilities

• Handle client interactions while keeping customer care in mind.
• Input new claims accurately following service guidelines.
• Manage appointment scheduling and diary reminders.
• Handle company claim-related emails and calls.
• Contribute positively to team culture and collaboration.

Skills

Customer service

Strong written and verbal communication skills

Problem-solving

Tech-savvy

Job description

A leading claims management firm in the United Kingdom is seeking a professional to join their customer service team. The successful candidate will manage client interactions, perform accurate data entry, and oversee appointment scheduling. With a supportive management style and a commitment to diversity, this role offers a vibrant work environment and numerous benefits including 25 days holiday and a matched pension contribution. Candidates from all backgrounds are encouraged to apply.