Insurance Claims & Accounts Exec — Hybrid (Shrewsbury)

ExamWorks Group; SHREWSBURY; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A traditional insurance brokerage in Shrewsbury is seeking a Customer Service and Account Executive to assist with claims and provide high-quality customer support. The ideal candidate will possess strong customer service skills, have an understanding of insurance and claims processes, and a proactive disposition. This role offers a starting salary of £35,000 per annum, healthcare after one year, a company pension, and the opportunity for hybrid working.

Benefits

Attractive salary starting at £35,000

Healthcare after 1 year's service

Company pension

25 days holiday plus bank holidays

Central Shrewsbury location

Qualifications

• Experience in claims handling or similar roles in insurance.
• Proven customer service expertise with a focus on empathy.
• Ability to work with traditional customer record methods.

Responsibilities

• Handle incoming customer calls and assist with claims processes.
• Provide quotes and high-quality customer service.
• Work from the office 4 days a week and 1 day from home.

Skills

Customer service skills

Understanding of insurance and claims processes

Empathy

Proactive disposition

Patience and tolerance

Tools

Acturis

Job description

A traditional insurance brokerage in Shrewsbury is seeking a Customer Service and Account Executive to assist with claims and provide high-quality customer support. The ideal candidate will possess strong customer service skills, have an understanding of insurance and claims processes, and a proactive disposition. This role offers a starting salary of £35,000 per annum, healthcare after one year, a company pension, and the opportunity for hybrid working.