Automotive Customer Experience Advisor

Kinghorn Bodyshop; Blackburn; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading automotive repair business in Blackburn is seeking a proactive Customer Service Advisor. You will be the first point of contact for customers, handling queries, updating them on vehicle repairs, and providing exceptional support. The ideal candidate will have strong communication and organisational skills, and previous experience in customer service, preferably in the automotive sector. Join a dynamic team and enjoy an attractive remuneration package.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused mindset with a professional demeanour.
• Strong organisational skills and attention to detail.
• Experience in a customer service role, preferably in the automotive industry.
• Proficiency with IT systems and the ability to learn new tools quickly.

Responsibilities

• Greet customers onsite with professionalism and a friendly attitude.
• Handle incoming and outgoing calls, ensuring clear communication.
• Update customers on the progress of vehicle repairs.
• Maintain and update systems with accurate information.
• Provide exceptional customer support to ensure satisfaction.

Skills

Excellent communication

Customer-focused mindset

Strong organisational skills

IT proficiency

Job description

A leading automotive repair business in Blackburn is seeking a proactive Customer Service Advisor. You will be the first point of contact for customers, handling queries, updating them on vehicle repairs, and providing exceptional support. The ideal candidate will have strong communication and organisational skills, and previous experience in customer service, preferably in the automotive sector. Join a dynamic team and enjoy an attractive remuneration package.