Customer Service Advisor

Kinghorn Bodyshop; Blackburn; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading automotive repair business in Blackburn is seeking a proactive Customer Service Advisor. You will be the first point of contact for customers, handling queries, updating them on vehicle repairs, and providing exceptional support. The ideal candidate will have strong communication and organisational skills, and previous experience in customer service, preferably in the automotive sector. Join a dynamic team and enjoy an attractive remuneration package.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused mindset with a professional demeanour.
• Strong organisational skills and attention to detail.
• Experience in a customer service role, preferably in the automotive industry.
• Proficiency with IT systems and the ability to learn new tools quickly.

Responsibilities

• Greet customers onsite with professionalism and a friendly attitude.
• Handle incoming and outgoing calls, ensuring clear communication.
• Update customers on the progress of vehicle repairs.
• Maintain and update systems with accurate information.
• Provide exceptional customer support to ensure satisfaction.

Skills

Excellent communication

Customer-focused mindset

Strong organisational skills

IT proficiency

Job description

Kinghorn Bodyshop Blackburn, Established in 1985, is Aberdeen’s leading Accident Repair Centre specialising in prestige brands such as Aston Martin, Jaguar, Landrover, Mercedes, Porsche and Suzuki!

Job: Customer Service Advisor

Are you passionate about providing excellent customer service? Join Aberdeen’s leading automotive accident repair business that values integrity, excellence, and innovation. We are seeking a proactive Customer Service Advisor to be the first point of contact for our customers at our Blackburn site.

About the Role:

• Greet customers onsite with professionalism and a friendly attitude.
• Handle incoming and outgoing calls, ensuring clear and effective communication.
• Update customers on the progress of vehicle repairs.
• Maintain and update systems with accurate customer and repair information.
• Provide exceptional customer support to ensure satisfaction.

What We’re Looking For:

• Excellent communication and interpersonal skills.
• A customer-focused mindset with a professional demeanour.
• Strong organisational skills and attention to detail.
• Experience in a customer service role, preferably in the automotive industry.
• Proficiency with IT systems and the ability to learn new tools quickly.

An attractive remuneration package will be offered to the successful candidate. So if you have the drive and would like to be part of a winning team please contact:

Simon Hogg, Kinghorn Bodyshop, Blackburn Business Park, Blackburn, AB21 0PS