Strategic Service Leader: Drive Growth & Ops Excellence

Johnson Controls; Manchester; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global service provider is seeking a high-caliber Service Director to oversee operational strategy and execution for their UK service and installation business. The role requires exceptional leadership and financial management skills, with a focus on delivering outstanding customer experiences while driving sustainable growth. Candidates should possess at least 10 years of senior leadership experience in a fast-paced service environment, with expertise in operational management and compliance.

Qualifications

• Minimum 10 years’ senior leadership experience in service management.
• Proven track record of end-to-end operational management.
• Strong commercial acumen with experience in managing budgets.

Responsibilities

• Define and execute service strategy for operational excellence.
• Take accountability for service delivery and workforce planning.
• Drive cost efficiency and maintain high service standards.

Skills

Operational management

Leadership

Financial management

Stakeholder management

Customer experience

Digital transformation

Education

Professional qualifications in operations management

MBA or similar

Job description

A leading global service provider is seeking a high-caliber Service Director to oversee operational strategy and execution for their UK service and installation business. The role requires exceptional leadership and financial management skills, with a focus on delivering outstanding customer experiences while driving sustainable growth. Candidates should possess at least 10 years of senior leadership experience in a fast-paced service environment, with expertise in operational management and compliance.