Strategic CSM - Energy, Telco & Media (EMEA)

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading technology company is looking for a Senior Customer Success Manager for the Energy, Telco & Media sector in Staines-upon-Thames. This role involves guiding customers through their post-sale journey, ensuring satisfaction and driving product adoption. Ideal candidates will have over 8 years of experience in a technology-driven environment and proven success in enhancing customer relationships. This flexible role allows for collaborative work across teams to foster customer innovation and satisfaction.

Qualifications

• 8+ years of experience in a technology-driven, consultative environment.
• Proven background in Energy, Media, or Telecommunications sectors.
• Experience leveraging AI in work processes.

Responsibilities

• Own a portfolio of customers during the post-sale experience.
• Build trusted advisor relationships with key stakeholders.
• Drive adoption and ensure customer satisfaction and retention.

Skills

Customer relationship management

Analytical skills

Interpersonal skills

Problem-solving skills

SaaS experience

Collaborative teamwork

Job description

A leading technology company is looking for a Senior Customer Success Manager for the Energy, Telco & Media sector in Staines-upon-Thames. This role involves guiding customers through their post-sale journey, ensuring satisfaction and driving product adoption. Ideal candidates will have over 8 years of experience in a technology-driven environment and proven success in enhancing customer relationships. This flexible role allows for collaborative work across teams to foster customer innovation and satisfaction.