Strategic CSM Lead — Growth, Renewals, & Impact

Second Renaissance; London; On-site; GBP 70,000 - GBP 100,000; Full time

Job summary

A leading technology firm in London seeks a Strategic CSM Lead to manage accounts and enhance customer success. This pivotal role focuses on team leadership, operational excellence, and driving customer satisfaction and retention. Candidates with significant experience in account management, particularly in digital assets, are encouraged to apply, as this position requires exceptional leadership and strategic thinking skills.

Qualifications

• 6-10 years of experience in customer success or account management.
• Proven success in driving customer satisfaction, retention, and expansion.
• Experience in blockchain, crypto, banking, or payments industries is preferred.

Responsibilities

• Lead and manage a team of Strategic Customer Success Managers.
• Oversee customer lifecycle from onboarding to renewal.
• Drive contract renewals and identify upsell opportunities.

Skills

Leadership

Customer Satisfaction

Communication

Account Management

Interpersonal Skills

Education

Bachelor's Degree

MBA

Job description

A leading technology firm in London seeks a Strategic CSM Lead to manage accounts and enhance customer success. This pivotal role focuses on team leadership, operational excellence, and driving customer satisfaction and retention. Candidates with significant experience in account management, particularly in digital assets, are encouraged to apply, as this position requires exceptional leadership and strategic thinking skills.