Receptionist

Fitzpatrick Referrals; Godalming; On-site; GBP 10,000 - GBP 40,000; Full time

Job description

Receptionist

Fitzpatrick Referrals is looking for a new receptionist to expand our well‑established team and provide the personal touch and high standards of care to our clients, their families, vets and colleagues at our busy specialist veterinary orthopaedics, neurology and dental hospital near Godalming in Surrey.

Location: Halfway Lane, Eashing, Godalming, Surrey, GU7 2QQ, GB.

Desired Qualities

The right candidate will be an excellent communicator, proactive and resourceful with the ability to deal with a busy and demanding reception desk. We are looking for someone who is efficient, confident and empathetic.

Responsibilities

• Meeting and greeting patients and their families
• Answering a high volume of telephone calls
• Managing busy appointment diaries and booking appointments
• Liaising with referring vets and other referral centres
• Dealing with email enquiries
• Cash handling
• Updating and maintaining client records
• Providing support to the triage department

This is a full‑time role working a 40‑hour week in line with the company rota; however, there may be some flexibility given on weekly working hours. You will also work as part of a 1:4 weekend rota (Saturday 8.30 am – 4.30 pm and Sunday 10.30 am – 4.30 pm) with days off in lieu.

Benefits

Competitive salary, workplace pension, life assurance, company sick pay, free onsite parking, and access to an employee assistance programme.

Early applications are encouraged and we reserve the right to close for applications before the closing date.

Date posted: 30 January 2026