Veterinary Receptionist

Kernow Vet Group; New Milton; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A veterinary practice in New Milton is seeking a friendly customer care advisor to be the first point of contact for clients. The role involves answering calls, managing emails, and supporting daily operations in a well-equipped environment. Experience in customer service or veterinary care is beneficial. You'll enjoy a competitive salary, extensive annual leave, and additional family-friendly policies, making it a great opportunity for those seeking a good work-life balance.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in customer service or veterinary industry is an advantage.
• Ability to work collaboratively as well as independently.
• A sense of humour is appreciated.

Responsibilities

• Be the first point of contact for clients at the practice.
• Manage phone calls, emails, and front desk organisation.
• Support the team during holidays and sickness.

Skills

Customer service

Communication

Teamwork

Job description

Forest Lodge Veterinary Practice Ltd, New Milton, New Milton, South East

Our fantastic team at Forest Lodge Veterinary Practice is seeking a friendly and flexible customer care advisor to join our busy practices in New Milton and Pennington.

As a receptionist, you'll be a key part of the team, helping the practice run smoothly every day. You’ll be the first point of contact for our clients—welcoming both new and familiar faces, answering phone calls and emails, and keeping our front desk organised and efficient.

We’re a supportive, close-knit team working in a well‑equipped and forward‑thinking practice. We’re proud to be an RCVS-accredited first opinion practice and have a strong reputation in the community. You’ll be working alongside a team of 4 full‑time‑equivalent vets with special interests in dermatology, internal medicine, emergency care, and imaging. We actively support professional growth, and certificate studies are encouraged.

Where you’ll find us

We’re based in New Milton, right in the heart of the beautiful New Forest, and close to Bournemouth, Southampton, and stunning local beaches. It’s a great place to work and an even better place to live—perfect if you're looking to relocate or want a better work‑life balance.

More about you

We will provide you with full training to be able to work to a high standard. However, experience of working in the veterinary industry or with the public would be an advantage. Our team are hoping to work alongside someone with a sense of humour and the ability to work collaboratively as well as individually.

We strive to offer a good work‑life balance. We are looking for someone who can comfortably fit in with our existing team and help support them through holidays and sickness. Some Saturday work will be required, but this will be requested with plenty of notice.

We have 2 basic rotas available:

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Forest Lodge Veterinary Practice Ltd, New Milton

14 Barton Court Road, New Milton, BH25 6NP, United Kingdom