Veterinary Receptionist

Kernow Vet Group; Dursley; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A veterinary practice in Dursley is seeking a friendly receptionist to provide excellent customer care and support the clinic's operations. This part-time, fixed-term role involves greeting visitors, managing phone inquiries, and completing administrative tasks. Ideal candidates will have customer service experience, strong organizational skills, and a passion for animal care. Employees benefit from competitive pay, enhanced family policies, and ongoing training opportunities.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in customer service or veterinary industry preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills for interacting with clients.

Responsibilities

• Meet and greet visitors upon arrival.
• Answer telephone calls and manage client inquiries.
• Register new clients and maintain accurate patient records.
• Organize diaries for appointments and activities.
• Handle payments and insurance claims.

Skills

Customer service experience

Organizational skills

Ability to handle payments

Communication skills

Job description

Our fantastic team at Vale Vets and Referrals are seeking a friendly and client focused receptionist to join our hospital in Dursley!

As a receptionist, you'll be a key part of the team, helping the practice run smoothly, offering excellent customer care to both our first opinion and referral clients. You'll be the first point of contact where your main responsibilities will involve meeting all visitors, answering telephone calls, registering new clients, organising diaries, checking client and patient details, taking payments, handling insurance claims, dispensing medication, cleaning and various administrative tasks.

About the rota

This part-time role is a fixed-term contract for 6 months. The shifts are as follow:

• Monday 1:30pm - 7:30pm
• Tuesday 1:30pm to 5pm
• Thursday 2:30pm to 7:30pm
• Friday 5pm to 7:30pm
• You will also be required to work a Saturday (1 in 5) from 8:30am to 12:30pm

We will provide you with full training however experience of working in the veterinary industry or in a customer service role would be an advantage.

Want to know more about us?

We are a one site hospital that offers both first opinion and referral care and you'll be working alongside 10 First Opinion Clinicians, 8 Referral Vets, around 30 Nursing Staff and 10 receptionists. We are a warm, welcoming and supportive team who work collaboratively and pride ourselves on providing the best client and patient care.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

The Animal Hospital, Stinchcombe, Dursley, GL11 6AJ, United Kingdom