Veterinary Receptionist

Kernow Vet Group; Witham; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A veterinary service provider in Witham is seeking a Veterinary Receptionist to join their team. This full-time position offers varied responsibilities including managing telephone lines, scheduling appointments, and providing outstanding client care. The ideal candidate will possess strong communication skills, IT proficiency, and organisational abilities. The role requires flexibility to work varied shifts, including weekends. Competitive compensation and numerous employee benefits are provided, including generous annual leave and professional development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave added to holiday allowance

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous reception or customer service experience is preferred.
• Experience in a veterinary or medical setting is a bonus but not essential.

Responsibilities

• Manage busy telephone lines and schedule appointments.
• Handle email correspondence and client enquiries.
• Process payments and manage stock.

Skills

Client care

Strong communication skills

IT proficiency (Excel, Word, Outlook)

Organisational skills

Attention to detail

Proactive attitude

Job description

Spring Lodge Veterinary Group, Witham, Witham, South East

We are looking for a friendly, organised, and reliable Veterinary Receptionist to join our team on a full-time basis, working across six of our practice sites. This is a varied and fast-paced role, ideal for someone who enjoys delivering outstanding customer service and working as part of a supportive team.

About the Role

As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism. Duties also include processing payments, managing stock, and assisting with account and insurance queries. The successful candidate will ensure the practice remains clean, organised and well-stocked, provide administrative support to the team, and occasionally assist the clinical staff with non-clinical animal handling during consultations.

What We’re Looking For

We are seeking someone with previous reception or customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).

You will have:

• A passion for client care and strong communication skills
• Excellent IT proficiency (Excel, Word, Outlook)
• Strong organisational skills, attention to detail, and a proactive attitude
• Flexibility to work across multiple branches and varied shifts
• Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.

This is a full-time role working 40 hours per week. You must be flexible to work between 7:45 am and 7:15 pm, across a rota system, Monday to Friday. You will also partake in a Saturday rota.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Spring Lodge Veterinary Group, Witham

Powers Hall End, Witham, Witham, CM8 2HG, United Kingdom