Veterinary Receptionist

Kernow Vet Group; Melksham; On-site; GBP 18,000 - GBP 24,000; Part time

Job summary

A leading veterinary practice in Melksham is seeking a friendly and organized Veterinary Receptionist/Administrator. This part-time role (30 hours/week) involves welcoming clients, managing phone calls, booking appointments, and handling payments, all within a supportive team. Applicants should be enthusiastic and client-focused, ready to contribute to a busy practice environment. In addition to a competitive salary, benefits include 6.6 weeks of annual leave, enhanced family-friendly policies, and learning opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounts with retailers

Discounted staff pet care

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle multiple tasks efficiently.
• Excellent telephone manner and communication skills.

Responsibilities

• Welcoming and assisting clients at reception.
• Answering and managing telephone calls.
• Responding to client emails.
• Efficiently booking appointments.
• Taking payments.
• Handling insurance administration.

Skills

Client-focused approach

Organisational skills

Proactive communication

Job description

Veterinary Receptionist/Administrator - FTC

The Beeches Veterinary Centre is a dedicated RCVS Accredited Small Animal Practice based in Melksham, Wiltshire. We are currently looking for a friendly, organised and proactive Part-Time Receptionist to join our supportive team on a 12-month fixed-term contract.

The Role

• You will be joining a well-established and experienced team of receptionists, veterinary nurses and vets. Your responsibilities will include:
• Welcoming and assisting clients at reception
• Answering and managing telephone calls
• Responding to client emails
• Booking appointments efficiently
• Taking payments
• Handling insurance administration

About Us

The Beeches Veterinary Centre is a single-site, RCVS Accredited Small Animal Practice with excellent facilities, including:

• Separate dog, cat and isolation wards
• Dedicated theatre with multi-parameter monitoring and heated operating table
• Imaging suite and large preparation room
• Dental X-ray and in-house laboratory

As a practice, we take great pride in delivering excellent patient and client care, while maintaining a fun, welcoming and supportive working environment. We actively encourage the development of staff skills, open communication and ongoing education for both our team members and clients.

Our friendly team comprises two experienced Veterinary Surgeons, six Registered Veterinary Nurses, one Student Veterinary Nurse, a dedicated reception team, and a Practice Director.

You will work 30 hours per week, working across 5 days, with shifts between 8 am and 7 pm. You will also be involved in the Saturday morning rota, working 8 am – 2 pm.

If you are enthusiastic, client-focused and enjoy working as part of a close-knit team in a busy practice environment, we would love to hear from you.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeingNon-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

The Beeches Veterinary Centre, Melksham

4 Semington Road, Melksham, SN12 6BZ, United Kingdom