Veterinary Receptionist

Kernow Vet Group; Pinkneys Green; On-site; GBP 20,000 - GBP 30,000; Part time

Job summary

A friendly veterinary practice in Pinkneys Green is seeking a new receptionist to join their team. Responsibilities include greeting clients, managing appointments, and processing payments. The ideal candidate is enthusiastic and self-motivated, with excellent communication skills and a passion for outstanding client care. The role offers up to 30 hours per week, on a rota basis, with additional benefits including generous annual leave, employee wellbeing initiatives, and a cycle to work scheme.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Prior reception experience, ideally in the veterinary sector, is preferred but not essential.
• Must exhibit a calm and professional demeanor, especially in challenging situations.

Responsibilities

• Greeting clients and managing appointments and records.
• Processing payments and cashing up at the end of the day.
• Managing client orders and repeat prescriptions.

Skills

Excellent communication skills

Ability to deliver outstanding client care

Strong relationship-building skills

Job description

Hall Place Veterinary Centre, Pinkneys Green, South East

Hall Place Veterinary Centre has an exciting opportunity for a new receptionist to join their team. The successful person will join our friendly team of vets, nurses and fellow receptionists at our Pinkney’s Green surgery.

The responsibilities include, but are not limited to

• Greeting clients and their pets on arrival
• Efficiently managing the diaries, booking/cancelling or re-arranging appointments, handling online bookings and maintaining client records
• Processing payments, cashing up at the end of the day
• Managing client orders and repeat prescriptions

More about us

Hall Place Veterinary Centre is a long-established, thriving small animal practice with three sites. Pinkney's Green, our hospital branch, is located in a picturesque barn conversion in the countryside, backed by two smaller branches in the bustling villages of Bourne End and Marlow.

The perfect fit

We are seeking an enthusiastic, self-motivated individual passionate about delivering outstanding client care. Able to apply a calm, compassionate, and professional approach is essential, especially in emotionally challenging situations.

Successful candidates should have prior reception experience, ideally in the veterinary sector, though this is not essential, as additional training will be provided. Have excellent communication skills. Enjoy building strong relationships with our clients, taking pride in delivering a high standard of service.

You will work primarily at our main surgery in Pinkneys Green, with occasional cover at our branch practices. The role offers up to 30 hours per week, worked on a rota basis between 8 am and 7 pm. Saturday cover is also required on a rota basis, from 8 am to 3:30 pm

In addition to a competitive salary, you will benefit from

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Hall Place Veterinary Centre, Pinkneys Green